WPM manages over 23,000 homes in the Baltimore/Washington metropolitan area, so there’s always exciting news to report about our people and properties.
WPM Real Estate Management is proud to announce that four of its multifamily communities have been recognized among the Elite 1% of communities in the nation for online reputation for 2016. The Elite 1% is an annual ranking developed by J Turner Research based on an extensive study of the online reputation of more than 63,000 communities nationwide, across all review websites.
In 2016, only 699 communities nationwide made it to the elite list. For a community to be included in this ranking, it must have a minimum of 20 online reviews and should have registered a minimum ORA™ (Online Reputation Assessment) score of 86. The ORA™ score, based on a scale of 0-100, is an aggregate compilation of a community’s ratings across all review sites. The national average score is 57.5.
“Every Associate at WPM is committed to providing the best possible customer service experience for our Residents. We are especially proud of our communities that ranked in the top 1% in the nation for online reputation”, said Leonard Frenkil, Jr., President of Multifamily Real Estate at WPM.
The WPM communities that achieved the Top 1% ranking we 2 East Wells in Federal Hill, The Overlook in Camp Hill, Pennsylvania, 520 Park in Mount Vernon, and 101 Ellwood in Canton. Resident reviews posted on multiple online rating websites praise these communities for outstanding management, customer service excellence, prompt and efficient maintenance, and much more.