At WPM, we believe a thriving workplace starts with listening. It's not just a philosophy; it's a practice deeply embedded in our culture. Each year, we invite every associate to participate in our Annual Associate Engagement Survey, and we don't just collect feedback—we act on it.
Our engagement survey is far more than a simple check-in. It's a cornerstone of our commitment to fostering an environment where every voice matters and where input directly leads to action. Once we gather responses, our Executive Management Team meticulously reviews the results. They then engage in follow-up discussions with divisional and departmental leaders to develop tailored action plans that directly reflect what associates have shared.
Sometimes, we go even deeper. To truly understand the "why" behind certain responses, we conduct follow-up focus groups. These conversations provide invaluable, nuanced insights into how people are feeling and pinpoint exactly where we can improve.
We're continuously listening, learning, and acting on the feedback from our associates. Here are just a few examples:
- Stronger Benefits, Greater Flexibility: Associates shared what mattered most, and we listened. Based on this feedback and ongoing industry benchmarking, we've significantly increased company investment in healthcare coverage, added more company holidays, and updated our vacation and sick leave policy. This gives Associates greater flexibility and earlier access to much-needed time off.
- Smarter Technology for a Better Experience: We're consistently enhancing our digital tools to ensure Associates have a smoother, more reliable experience. By making it easier and more efficient to access needed resources, we help our Associates stay focused, connected, and effective in their roles.
- A Revitalized Annual Awards Luncheon: Associates offered thoughtful feedback about our recognition events, telling us what would feel more engaging and meaningful. In response, we completely redesigned the Annual Awards Luncheon. By addressing prior concerns, the new format creates fresh opportunities for connection and provides more inclusive and personal ways for Associates to connect and celebrate one another.
This commitment is consistently validated by our Associates themselves, who year after year vote WPM a Top Workplace in Maryland. In 2024, Associates also earned us recognition as a national Top Workplace for companies of our size across our entire industry. It's a testament to the vibrant culture we're building together.
If you're looking for a company that truly listens—and acts—WPM might be the perfect fit for you. Because here, we're not just building great communities for the people we serve; we're building a great place to work for the people who make it all happen.